Here is a list of frequently asked questions and their solutions
Where do I start in my searches?
The catalog is the starting point of any search, showing all the items in the library collection. PUEA Library uses Online Public Access Catalog(OPAC) to retrieve available information materials in the library.
How can I access Wi-Fi in the library?
To access Wi-Fi within the library one has to log in using the credentials available at the circulation desk
For a first time user, the laptop has to be configured by the library or ICT staff.
Where can I find online journals?
These can be accessed on the Internet via our library website page, or access remotely through Remotex. Alternatively one can also visit the circulation desk in person and the staff will be more than willing to assist.
Can I access e-resources off-campus?
Yes. Go to puea website www.puea.ac.ke – elibrary-or enter URL https://elibrarypuea.remotexs.co/user/login log in using the credentials provided on creation of your account by the library staff. For new users request the library staff at the circulation desk for assistance.
What’s the process & requirement for registering with the library in order to start using the library services?
The new students are registered into the Library Information system during admission/registration day and therefore for a student to access the library, he/she needs to come with their student ID. In a case where you don’t have one you can come with your national ID or a note from admissions office, until the student ID is provided.
Can I renew a book when off campus?
Yes, for ODL students only just write an email to firstname.lastname@example.org and request for the book(s) to be renewed. In your email indicate your name and admission number. Once the book has been renewed, you will be notified together with the due date through email.
What if the book I am interested in is not available on the shelves?
A book in the library may be missing for various reasons. It might be borrowed by a patron, might be currently used at the reading desks, or could be mis-shelved. The library staff are able to assist in finding materials during library hours.